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Solved!

Envy Photo 7858 won't print in color

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Envy Photo 7858
macOS 10.12 Sierra

I have an Envy Photo 7858. The test pages print in color but none of my documents will print in color. I have unchecked the black and white option and have re installed the printer multiple times and it still won't print in color. Please help me solve this issue.

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I have the exact same problem with my DeskJet 2620.

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@Chad88, Welcome to HP Support Community!

 

I understand you're unable to print in color from your MacBook pro. This could be an issue with the driver settings or the installed drivers, let us try to isolate and resolve the issue-

 

Check the settings before you send the print job. Refer to the document HP Printers - Print Settings Guide (Mac) for help.

 

ensure that the printer is up to date with its firmware and Mac is up to date with its software. If you are unsure you may use the links below to update the printer firmware and Mac software:

Update printer firmware

Update software on Mac 

 

Remove and add the printer

Click the Apple menu, and then select System Preferences.

Depending on your operating system version, click Print & Fax, Print & Scan, or Printers & Scanners.

Click the name of your printer, click the Minus sign, and then delete the printer.

 

Select printer and click the minus sign

Click the Plus sign, and then click Add Printer or Scanner.

Click the Use or Print Using box, and then select AirPrint

 

Select AirPrint from the Use menu

 

Click Add to add the printer to the list.

Try to print.

 

Keep me posted for further assistance.

 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

TEJ1602
I am an HP Employee

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Brilliant - it worked! Your step-by-step was easy to follow - and voilà! - thank you so much for your quick & kind help!

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