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‎08-16-2021 11:46 AM

HP Recommended
Product: Envy Pro 6455
Operating System: macOS 11.0 Big Sur

I just replaced both ink cartridges on the 6455. Now I get E0. I tried unplugging and replugging, but I cannot clear the E 0.

1 person had the same question
2 REPLIES 2

‎08-16-2021 12:04 PM

HP Recommended

Hi,

E0 error indicate a cartridge problem, see 'Error Codes on the control panel' below:

https://support.apple.com/en-us/HT212756

 

When you open the cartridge access door, there are two lights to indicate which cartridge is indicated, can you see the right or left light blinking?

 

Are these genuine HP cartridges?

 

What is the installed cartridge number?

 

Shlomi



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‎08-16-2021 01:32 PM

HP Recommended

The color cartridge light is blinking.

Both are genuine HP cartridges.

both are 67/305.

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