Envy photo 8730 not loading photopaper

[Baz115]

 Fault Message reads printer blocked, out of paper. It will not load photopaper but is fine with A4. Paper loaded correctly & are settings fine.

Trays correctly in position & smooth action. 

Fails on both wireless print via app on phone & USB to PC 

[Jay_G24]

Hi @Baz115,

I'd like to help!

Try the below suggestion-

 Make sure the photo tray is seated correctly

This error can occur if the printer trays are installed incorrectly. Make sure the printer is located on a flat surface, then make sure the photo tray moves smoothly within the paper tray guides.

1. Make sure the printer is positioned on a flat surface.

2. Push in the output tray extender.

3. Pull out the input tray, but do not remove it.

   

4. Remove the output tray.

   

5. Make sure the photo tray is seated correctly, and that the photo tray guide tabs (grey) are sliding beneath the main tray guides (black) on both the left and right side of the input tray.

   

   

   If they are not in the correct position, gently move the photo tray to align the tab gaps, and then gently press the tabs back into position.

   The photo tray should move freely with no resistance.

6. Reinstall the output tray, and then make sure the edges line up with the input tray.

   

7. Try to print.

8. If the error persists, try printing or copying a document with the output tray removed.

   If the error only happens with the output tray installed, the output tray might need to be replaced.

Hope this helps! Keep me posted. 

And, Welcome to the HP Support Community. 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping

[Baz115]

Thanks for your reply.

I have seen this answer already & as I said in my question, all settings are OK & everything in correct position.

However... it did print when I used the free samples in  the box but didn't when I replaced it with non-HP paper. I presumed the paper was at fault & bought some genuine HP photopaper to try again as I had read that the weight could be the cause. 

It works perfectly now with the new paper.

It's the same weight but thinner, so maybe the paper I was trying was too thick. 

That leads me to another question... would it print on card? 

Thanks for your interest.

[Jay_G24 · Accepted solution]

The printer supports these media types-Plain Paper; HP Photo Papers; HP Matte Brochure or Professional Paper; HP Matte Presentation Paper; HP Glossy Brochure or Professional Paper; Other Photo Inkjet Papers; Other Matte Inkjet Papers; Other Glossy Inkjet Papers, Plain Paper, Light/Recycled

For more information refer to the printer specifications.

Keep me posted!

[Baz115]

I can understand that card may be a problem but "other" photopaper should work. Having said that, I am happy using HP brand I am buying at a very good price. 

Thanks again

[Jay_G24]

As different photo papers have different weights and the printer supports a particular weight, that's the reason HP Recommends using HP Photo paper.

I am glad you getting the papers at a good price.

 If you need further assistance feel free to reach out to us.

Have a great day ahead!

stay safe 🙂