Envy prints in black and white only

[Depay]

HP envy prints in black and white only

[jabzi · Accepted solution]

Hello, 

Please try the below steps...

Go to Control panel – Devices and printers. Right-click on envy 5660 and select Printing preferences. Go to the layout / paper quality tab and look for the “Print in grayscale” / “Grayscale” or “Black & White” printing option. Make sure that option is unchecked, save the setting and then try printing again.

If issue still persists, you may have reinstall the printer software.

Meanwhile may i know the printer description/model# and OS on your PC ?

[Depay]

Hello, thanks for answering my request. My printer is Envy 4520 connected by wifi to my computer.

Here is the information I found out :

OS: Windows 10 Famille 64 bits, processor x64

So far I did not find the "Print in grayscale” / “Grayscale” or “Black & White” printing option" as it does not appear anywhere!

Regards,

Depay

[Depay]

I uninstalled the printer including all its softwares and reinstalled it and guess what? It prints in color!

So problem solved (for the time being...)

Thanks and regards,

Depay