Envy4520 Can't correctly type in Wireless Network password

[Guernsey]

I'm almost ready to print wirelessly, but... I can't feed in the wireless network password (all #'s)!

Thlee printer screen has upper and lower case letters, also numbers. The numbers are grouped (eg 12 is for either1 or 2, 34 is for either 3 or 4, 56 is for either 5 or 6 etc.) No matter how many times, I or others type in the numeric password, the printer reports that it is imvalid.

I've checked with Internet wireless, also verified correct network password in Network Connections/Security tab, have wireless all set up and ready to go, wireless network running, identified on the printer, but can't get past this step!

Is there a malfunction with this screen?

Thanks for ANY help or ideas folk may have...

Susan

[Jeet_singh]

Hi @Guernsey,

Thank you for showing your interest in HP Support Forums. It is a great place to find the help you need, from other users, HP experts, and other support personnel. For you to have the best experience on the HP forum, you could also visit our HP Forums Guide for the First Time Here? Learn How to Post and More.

As I understand you are having issues entering wireless password on your HP Envy 4520 printer.  Don't worry as I have a few suggestions which should help you resolve this issue.

I would suggest here is to start off by performing a restore network defaults on the printer. 

From the printer control panel, touch ( Wireless ), and then touch ( Settings )

Scroll down to the last option which is Restore network defaults.

Once you have followed the on-screen instructions as this will set the printer to defaults. I would once again follow the instructions to run the Wireless setup wizard and then setup the printer.

For more additional steps, please follow this link: HP Printers - Find Your Wireless WEP, WPA, WPA2 Password (Windows)

If you have followed the steps suggested and still having the issue, I would suggest the next step would be to perform an advanced reset on the printer. I am sending you a private message with the steps to reset the printer. Please check the mailbox icon at the top-right corner of this screen.

Please check your Private message icon on the upper right corner of your HP Forums profile,

Next, to your profile Name, you should see a little blue envelope, please click on it.

Please reply back on the public post as this Private message box is not monitored.

I hope this helps resolve this issue completely,

Regards,

[Guernsey]

Thank you so much for stepping me through resetting the printer control panel.

That seemed successful but the test page was only partial, with only blue printing.

When I then went through the wireless network wizard, the wireless network password failed again. I know this 9-digit password number is correct as confirmed by my Internet provider, also by locating it on my wireless network connections Security tab. Note that occasionally a number will display as the 2nd number from the printer control panel button (eg a "0" instead of the usual "9" on the 90 button, or a "6" instead of the usual "5" on the 56 button).

Cheers, Susan

[Jeet_singh]

Hi @Guernsey,

Thank you for replying,

I appreciate your time and efforts,

As I understand you have followed the steps suggested and still having the issue with the touchpad issue. Let's try to update the firmware on the printer, If your printer connected wirelessly, make sure to temporary connect the device with USB and then follow the link to install the latest firmware update for your printer. http://ftp.hp.com/pub/softlib/software13/printers/EN4520_R1617B.exe

If you have followed the steps suggested and still having the issue, I would personally suggest this could be a possible hardware failure. I would recommend you contact our HP phone support for available service related options.

If your product is out of warranty, please choose paid to get the tech support number.

HP Technical Support can be reached by clicking on the following link: http://h22207.www2.hp.com/us-en/?openCLC=true

(1) Once the support page opens please select the country in which you're located. Next, enter your HP model number on the right.

(2) Next, choose the 'Contact Support' tab at the top and scroll down to the bottom of the 'HP Support- Contact' page to fill out the form provided with your contact information.

(3) Once completed click the 'Show Options' icon on the bottom right.

(4) Lastly, scroll down to the bottom of the page and select 'Get the phone number.' A case number and phone number will now populate for you.

If you have any troubles, let me know and I will do my best to help!

Feel free to post your query for any other assistance as well,

It's been a pleasure interacting with you and I hope you have a good day ahead.

If you wish to show appreciation for my efforts, mark my post as Accepted Solution.

And click on the Purple Thumbs up icon at the bottom of my comment.

Regards,