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- HP Community
- Printers
- Printing Errors or Lights & Stuck Print Jobs
- Eprint + JetAdvantage: What is this?

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04-29-2020 01:48 PM
I accidentally hit print on a document and it said it was printing from Eprint +Jetadvantage. I don't even know what this is and I have never seen it before on my HP. I don't have any printers hooked up in my house. I clicked on the little printer on the bottom of the screen and cancelled the print job. In the background, a app popped up for Eprint and Jetadvantage and it looked like it was spinning and spinning and not finding any printers (because I don't have any hooked up). I quickly clicked cancel and then removed eprint + JetAdvantage from my computer.
Did my document get sent somewhere else or to someone else's printer? Is this a printer? I don't remember downloading this or setting up an account with this, so it must have come with my HP stream.
05-06-2020 05:58 PM
Welcome to HP support community.
Need not to worry, the print job would have got cancelled if you have not connected any printer.
You document is not sent to anyone.
I hope that helps.
To thank me for my efforts to help you, please mark my post as an accepted solution so that it benefits several others.
Cheers.
Sandytechy20
I am an HP Employee