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michaeltmag
New member
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Message 1 of 2
77
Flag Post

Error 0x6100004a

‎12-01-2020 09:58 AM

HP Recommended
Product: HP OfficeJet Pro 6978
Operating System: Microsoft Windows 10 (64-bit)

Error 0x6100004a

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(2)
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1 REPLY 1
Kumar0307
HP Support Agent
HP Support Agent
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Message 2 of 2
Flag Post

‎12-09-2020 01:15 AM

HP Recommended

@michaeltmag, Welcome to the HP Support Community!

 

A 0x error indicates a possible hardware issue with the printer.

 

Make sure you have tried the steps from this document -  '0x6100004a' Error After a Paper Jam Message

 

Kindly perform the steps mentioned in this document - Resolving 'Ink System Failure', 'System Supply Problem' Errors

 

If the error persists, please reach out to the HP Technical Support team in your region regarding the service options for your printer. 

You may create a case on the website to obtain a case number if required. Kindly watch this video to know how.

 

Keep me posted for any other assistance.

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Have a great day! 

KUMAR0307
I am an HP Employee

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