Error 0x61011bed

[Fairfax_VA]

Persistent error code 0x61011bed prevents printing.  Cycling power does not resolve.

[praveenbv]

Hi@Fairfax_VA,

  

Welcome to the HP Support Community.  

  

I have sent you a private message with the reset steps, specific to your printer. Check next to your profile name, you should see a little blue envelope, please click on it.   

  

Hope this helps! Keep me posted.  

  

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution. 

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping! 

  

Have a great day!  

[Fairfax_VA]

Hello Praveenbv,

Thanks for your reply!  I do not see any message in my Inbox.  Could you please resend the reset steps?

Sincerely,

Fairfax_VA

[Fairfax_VA]

Hi Praveenbv,

Thanks for the pm details.

However, neither the printer control panel nor the embedded web server have a Support Menu available to begin the process.

The printer is Officejet 6700 Premium e-All-in-One.

Firmware Version MPM3CN2011AR

Serial Number CN2883QGBT05RQ

Service ID 23009

IK Number 792

Software Version 028.000.1315.000

Printer Driver Version 09.84.00.1173

Please advise.

[Fairfax_VA]

@Praveenbv,

I was able to access the Support menu to initiate a Partial Reset as suggested after watching a YouTube video that helped me understand how to access the Support Menu.

However, at the third stage of the reset process, it gets stuck in a loop with the same 0x61011bed error, and when I press OK on the touch screen, it re-attempts the third stage and encounters the same error each time.

So, at the moment, I am stuck in the third stage of a Partial Reset with nowhere to go.

What is the next step to end the loop?

If I shut it down and power it back up, it re-initiates the Partial Reset and encounters the same 0x61011bed error at stage 3 again.