Error 0xb80fec18

[tangentg]

Hello,

Today, when we turned on the HP 5020 Envy printer, we shortly got the error 0xb80fec18 repeatedly. We unplugged and replugged the power cord on both ends, now it's giving us an 0XB81ACC18. After replacing the cartridges, we're getting 0XB80D7C18. After another restart, we got 0XB813CC18. What could be done to fix this?

Thank you. 

[Kuroi_Kenshi]

Hi @tangentg,

Welcome to the HP Support Community! 

Thanks for reaching out about your query regarding your printer!

We're thrilled to have the opportunity to assist you and provide a solution.

Try these steps:

Reset the Printer

1. Turn off the printer.
2. Unplug the power cord from the back of the printer and the wall outlet.
3. Wait for at least 60 seconds.
4. Plug the power cord back into the wall outlet and then reconnect it to the printer.
5. Turn on the printer and check if the error persists.

Check Ink Cartridges

1. Open the cartridge access door.
2. Remove the ink cartridges.
3. Inspect the cartridges for any damage, and ensure they are installed correctly.
4. Reinsert the cartridges properly.
5. Close the cartridge access door and see if the error is resolved.

Firmware Update

1. Connect the printer to your computer and visit the HP Support website.
2. Search for the latest firmware updates for your HP Envy 5020 printer model.
3. Download and install any available updates according to the provided instructions.

Factory Reset

Performing a factory reset can help in resolving persistent errors.

1. Open the printer’s menu or settings.
2. Navigate to Restore Factory Defaults or Reset Settings.
3. Follow the on-screen instructions or refer to the user manual for detailed steps.

I hope this helps.

I'm glad I could help! 😊 If this resolved your issue, please mark it as "Accepted Solution" and click "Yes" on "Was this reply helpful?" Your feedback not only keeps us going but also helps others find the solution faster! 👍✨

Take care and have an amazing day ahead! 🚀

Best regards,

[tangentg]

As I have stated in my original post, I have already unplugged and replugged the cord, and replaced the ink cartridges.

I have also tried updated the firmware, and am unable to perform a factory reset due to the error popping up and interrupting the process.

The issue remains unresolved, and every time, the error code changes, giving a different string of letters and numbers each time.

Update: I was able to race against it and perform a factory reset, but now it can't receive any of the print requests from the computer. The HP Smart app also fails to reconnect with my printer, saying that the printer "must be turned on" when it is. Attemping to print from the HP Smart app says that the printer is in an error state.

Update: An error popped up again.