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‎09-03-2022 10:43 AM

HP Recommended
Product: HP Color LaserJet Pro MFP M479fdw
Operating System: Microsoft Windows 10 (64-bit)

I have a problem my printer: on display have a message :" Error: 10.01.11 10.02.11 10.03.11"

Please help me.

Karol

2 people had the same question
4 REPLIES 4

‎09-03-2022 12:06 PM

HP Recommended

10 errors indicate the printer cannot read the chip on the cartridge. Bad cartridge, or cartridge with incompatible chip. Could be damaged board in printer as well.

If you find the information provided useful or solves your problems, help other users find the solution easier by marking my post as an accepted solution. Clicking "yes" on "was this reply helpful" also increases the chances that this solution will help others.
I am a volunteer, offering my knowledge to support fellow users, I do not work for HP nor speak for HP.



1 person found this reply helpful
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‎09-03-2022 12:54 PM

HP Recommended 
Thank you for the quick reply. 
The error is related to three color (CMY) cartridges. 
These are the cartridges that came with the printer and have yet to be replaced. 
Black catridge is ok. 
I've read in other forums that HP is admitting a product defect to this printer and replacing it with new. 
Is there anything I can do now to print black / white, and maybe there is some way to fix the problem.

 

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‎09-03-2022 08:24 PM

HP Recommended

You will need to open a case with HP support at support.hp.com to connect with HP and discuss replacement. Unfortunately this device will not function without all cartridges being installed.

If you find the information provided useful or solves your problems, help other users find the solution easier by marking my post as an accepted solution. Clicking "yes" on "was this reply helpful" also increases the chances that this solution will help others.
I am a volunteer, offering my knowledge to support fellow users, I do not work for HP nor speak for HP.



Was this reply helpful? Yes No

‎09-08-2022 04:05 AM

HP Recommended

I call support to HP.
HP has let me down a lot. The consultant did not give me any support,
I am disappointed, Especially since my printer only printed 1000 pages and it broke,
and the warranty policy of max 12 months per printer is bad, the European Union says 24 months,
I am very disappointed I will never buy HP products and i will stop recommending my clients and my corporation because of 12 month warranty.

Thank you for your solid support.

Best Karol

 

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