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‎02-22-2023 01:20 PM

HP Recommended
Operating System: Other

Our MFPM479fdw keeps telling us we have a jam.  We've opened every possible cavity of the machine and see no paper visible.  We've removed the paper tray; dropped the paper "tray"; pulled out the toner rack; opened the back "door"; and flipped up the scanner to see if something was trapped in the finished product feed.  Nothing.

 

Thank you for the insight.

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2 people had the same question
1 ACCEPTED SOLUTION

Accepted Solutions

‎02-22-2023 02:51 PM

HP Recommended

Ended up popping the left casing off to remove the jammed paper.  4 screws and lots of snaps solved the problem.

View solution in original post

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2 REPLIES 2

‎02-22-2023 02:01 PM

HP Recommended

Hello @deezy1985 ,
Welcome to the HP Support Community!

 

This error means: A paper jam occurred in the rear door/fuser area. 

 

Hope this helps!
Andr-1611

If my post resolved your problem please mark this post as an "Accepted Solution".
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‎02-22-2023 02:51 PM

HP Recommended

Ended up popping the left casing off to remove the jammed paper.  4 screws and lots of snaps solved the problem.

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