• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Experiencing 'Printer Blocked' or 'Printer Error' message? Click here for more information.
Check some of the most frequent questions about Instant Ink: HP INSTANT INK, HP+ PLANS: INK AND TONER.


Check out our Black or Color Ink Not Printing, Other Print Quality Issues info about: Print quality and Cartridge Issues.
Locked

‎10-15-2020 04:31 PM

HP Recommended
Product: Laserjet m609

I am getting an intermittent error 49.38.13. and 49.4a.04. I have updated the fw to the latest level. Errors still occurring. Any ideas on how to solve this issue. 

Category:
1 REPLY 1

‎10-16-2020 12:12 AM

HP Recommended

Most 49 errors are related to either firmware corruption or driver issues. In simple terms, a 49 error is like the printer going "What?". In your position I would first isolate the printer by disconnecting any network or USB cables and see if you can print reports from the printer. If that works then connect to a computer and install the latest printer drivers. If the error shows up then the next step would be to format the drive in the printer and reinstall the latest firmware. You will need to access the preboot menu to format the drive and then download the firmware.  The firmware readme file has instructions on accessing the preboot menu.

If you find the information provided useful or solves your problems, help other users find the solution easier by marking my post as an accepted solution. Clicking "yes" on "was this reply helpful" also increases the chances that this solution will help others.
I am a volunteer, offering my knowledge to support fellow users, I do not work for HP nor speak for HP.



Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.