Error 71.02.4A HP 8024

[Nick3588]

Hello,

I know, again the same problem as many other users have. I tried the tips on how to solve the issue by myself which were also shared in this forum but for me it doesn't work out. I hope I can receive further help to solve this annoying issue. Also for me the printer started to stop working out of nowhere.

[Nick3588]

Very nice. I tried to re setup the printer and now I am completed looped. Setup guide wants to perform stuff but the error 71.02.4A always crashes the process (and you cannot close the message because there is no button in the UI lol). Also I cannot connect to the printer via Wifi (because it is stuck in the setup). Earlier I tried to upgrade firmware which also did not work because the printer status was always "busy" due to that crappy error code. Never had such a horrible experience with a printer. So everything is broken now...

Edit: Solved it now by myself. Upfront I want to say that I literally tried all the troubleshooting I could find in this forum and wasted several days and hours on fixing this b******t...

It was a huge bit of trial and error and I personally wouldn't recommend my approach since I really thought I had killed the printer. I performed a cold restart but this cold restart was more of a reset (in the menu where you restore the printer). After that the printer shut down. Turned on the printer and I had to go through the setup again (which will not come if you restore to default settings which is completely weird. You should have excepted other way round but HP knows best 😉 ) with the error code 71.02.4A interrupting the process all the time (in that situation you are completely lost because you cannot connect to any PC or other device). I tried different things like unlatching the cartridges, powering off during bootup etc. without luck.

Luckily I had my old cartridges not thrown away (initially the error occured out of nowhere and I thought that the issue was related to old/empty cartridges. So I went to replace the coloured ones which did not solve the issue apparently). If you have switched cartridges I hardly recommend you to keep the old cartridges in a save place...

My last resort in the error loop was to put in my old cartridges. Then the printer tried to initialise the cartridges and also showed the message that the cartridges have been already used before in this printer. As far as I remember it didn't work the first time. The initializing process aborted and showed the same error code again (but I cannot remember exactly how it went).

However, I repeated the process and the initializing process went through (in the 2nd attempt or so). I was then finally able to print the configuration page (if you cannot do it then you cannot finish the setup).

Then I swapped the old cartridges against the new ones and got the same error again lol. After restart it somehow worked. I am excited to see how long the printer will work after that nightmare (will definitely not last forever I guess). I will never ever buy a HP printer again. 

Good luck to all of you having the same issue.