Error 71.02.4A on Printer OfficeJet 8022

[ShawnIAm]

Been having "Error 71.02.4A" show up on the printer display on the family printer for the past 2 months.

Tried turning off and on again, did not resolve the issue

Tried "Reset Factory Settings" using the the printer's EWS interface, did not resolve the issue.

HELP!

[Treeko]

Hi @ShawnIAm 

Welcome to HP Support Community. 

Thank you for posting your query, I will be glad to help you. 

I see that you are facing event code issue with your HP printer.

Check for obstructions in the carriage path to make sure the carriage path is not blocked.

1. With the printer on, disconnect the power cord from the rear of the printer.
2. If your printer has a battery, remove the battery.
3. Open the door to access the carriage inside of the printer.

Examples of carriage access doors

1. Look in the carriage path for debris such as crumpled paper or dislodged labels, and then remove any that you find.

Example of a printer with debris in the carriage path

1. If the carriage on your printer has a latch, make sure it is closed.
2. Use your hand to move the carriage to each side, making sure it moves freely. If the carriage is stalled or docked to one side of the printer and you cannot move it, continue with these steps.
3. Close the carriage access door.
4. Reconnect the power cord to the rear of the printer, and then turn the printer on.

Reset the printer

An error might continue to display after the jam is cleared. To clear the error state, reset the printer, connecting the power cord directly to a wall outlet to make sure the power source is stable and prevent more carriage jams.

1. With the printer turned on, disconnect the power cord from the printer.
2. Unplug the power cord from the power source.
3. Wait 60 seconds.
4. Reconnect the power cord to a wall outlet and to the printer.

Update the printer firmware to install the latest updates

Click here for the steps.

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

I hope this helps.

Take care and have a good day.

Treeko

HP Support

[ShawnIAm]

@Treeko :

In order of the advice provided:

1.) The carriage path is completely clear of obstructions and debris, however this does not seem to resolve things.

2.) Resetting the printer using the instructions provided had no effect.

3.) Attempting to update firmware on the device says the server is busy or not available. Changing the DNS settings on the printer network settings had no effect. Attempting to update the printer from Windows using the latest firmware update file keeps me from updating said firmware, saying the printer is 'busy'.

Any other ideas?

[Treeko]

Hi @ShawnIAm 

Thank you for writing back.

I suggest you reinstall the driver and connect the printer to check if that fixes the issue.

You can follow the steps under this link to uninstall.

Furthermore, you can reinstall using HP Smart App from this link.

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

I hope this helps.

Take care and have a good day.

Treeko

HP Support

[ShawnIAm]

Treeko,

Sadly, this did not resolve the issue either, and I am still having the error in question on the printer, and am unable to update firmware on the printer using the support download. Maybe this hardware is in need of servicing?

[Treeko]

Hi @ShawnIAm 

I've sent you a private message with the instructions. In order to access your private messages, click the private message icon on the upper right corner of your HP Support Community profile, next to your profile Name or simply click on this link

I hope this helps.
Take care and have a good day.

Treeko
HP Support
 

[jabzi]

Hello, 

give a try on the below listed steps. Let me know if it worked for you.

1. Take the ink cartridges out.

2. With the printer open, unplug the power cord from the printer, then the power cord from the outlet.

3. Wait 60 seconds.

4. Plug the cord back into printer and outlet, start printer.

5. Let the printer fully load until you get a message.

6. Put ink cartridges back in, shut printer door.

7. Follow prompts, like printing an alignment page.