Error 71.02.4A

[Ballistic_Flyer]

I am frustrated with the infamous71.02.4A error. The cartridges are full and there is paper.  I have rebooted the printer numerous times, to no avail

HP OfficeJet Pro 8028

Product no.  3UC64A

Please advise

Thanks

[A_Gayathri]

Hi @Ballistic_Flyer ,

Welcome to The HP Support Community.  

Thank you for posting your query, I will be glad to help you.

I understand you are getting the 71.02.4A error on the HP OfficeJet Pro 8028 usually indicates a hardware issue or a firmware problem. Here are some troubleshooting steps to help resolve this error:

1. Power Cycle the Printer

1. Turn off the printer and disconnect the power cord.
2. Wait at least 2-3 minutes.
3. Plug the printer back in and turn it on.
4. Check if the error persists.

2. Inspect the Ink Cartridges

• Remove the cartridges:
  1. Open the cartridge access door.
  2. Remove all ink cartridges carefully.
• Inspect for damage:
  • Check for any debris, ink leaks, or physical damage on the cartridges.
• Clean the electrical contacts:
  • Use a lint-free cloth and lightly dampen it with distilled water to clean the copper-colored contacts.
• Reinstall the cartridges and close the access door.

3. Check for Paper Jams

• Remove any paper from the input and output trays.
• Open the rear access door or duplexer and check for any paper scraps, stuck paper, or debris.
• Ensure the paper path is clear.

4. Reset the Printer

1. Disconnect the power cord while the printer is on.
2. Wait 60 seconds.
3. Reconnect the power cord and power on the printer.

5. Update Printer Firmware Update the firmware on an HP printer

• If the printer starts up:
  1. Visit the HP Support website and download the latest firmware for your printer model.
  2. Install it via the HP Smart app or your computer.

6. Factory Reset the Printer

• Caution: This will erase all settings, including Wi-Fi connections.
  1. On the printer's control panel, go to Settings > Printer Maintenance > Restore Factory Settings.
  2. Confirm the reset.

7. Test Without Network

• If the error occurs during print jobs, disconnect the printer from the network (Wi-Fi or Ethernet).
• Test by printing a hardware test page:
  • On the printer control panel, go to Settings > Reports > Printer Status Report.

I hope this helps. 

Take care and have a good day.

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

[Ballistic_Flyer]

Hi Gaya,

I appreciate your suggestions, however they didn’t resolve my issue.  I also did a hard reset, to no avail.  I scrapped this printer and replaced it, as I need a functioning printer. I’m sure your suggestions will help others.

 Thanks 

[A_Gayathri]

Hi @Ballistic_Flyer ,

Thank you for your response, I appreciate your efforts. As the issue persists, I am sorry to hear that I'm sending out a private message to assist you with the next course of action. 

Please check your Private -icon on the upper right corner of your HP Community profile Next, to your profile Name, you should see a little blue envelope, please click on it or simply click on this link.

I hope this helps! Keep me posted for further assistance.

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!