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‎05-16-2023 05:19 PM

HP Recommended
Product: HP OfficeJet Pro 9020e All-in-One Printer
Operating System: Microsoft Windows 11

Hi Team, I have the above error which seems to be popular since a recent update from HP. I have tried the tips (power down etc) and still nothing. please pm me for help.

Category:
1 person had the same question
2 REPLIES 2

‎05-19-2023 06:44 PM

HP Recommended

HP teams are working diligently to address the blue screen error affecting a limited number HP OfficeJet Pro 9020e printers. HP is recommending customers experiencing the error to contact the customer support team for assistance https://support.hp.com.  HP is committed to providing its customers with the highest quality printing experience.

 

I just escalated your case to a moderator and soon you will be assisted by the HP Support team. Regards.


Bob Headrick,  HP Expert

I am not an employee of HP, I am a volunteer posting here on my own time.

If your problem is solved please click the "Accept as Solution" button 

If my answer was helpful please click "Yes" to the "Was this post helpful" question.


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‎05-21-2023 11:48 PM

HP Recommended

Hi @Mainlander99,

 

Thank you for visiting the HP community. 

 

I have reviewed the case. I will be delighted to assist you and also noticed that you've reached out for the first time. Please help us with the following details on a private message, which will help us in escalating this case further.

 

First Name:
Last Name:
Serial Number:
Product ID:
Contact number:
Full Address:
Country:
Pincode:
Email:
Best Time to reach:

 

In order to access your private messages, click the private message icon on the upper right corner of your HP Support Community profile, next to your profile Name.

 

Take care and have a good day.

 

Alden4
HP Support

Raj_05
HP Support Community Moderator
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