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‎11-07-2020 07:04 AM

HP Recommended
Product: HP laser jet pro M15a
Operating System: macOS 10.15 Catalina

Hello,

My printer is brand new and wont print...
If i look op the error logbook it always says this:

E [06/Nov/2020:20:38:12 +0100] [cups-deviced] PID 16697 (cnybmscp) stopped with status 86!

Can somebody tell me what to do?? That would be realy great! Thank you!!

Category:
1 person had the same question
2 REPLIES 2

‎11-06-2020 01:36 PM

HP Recommended

Hello,

I bought a NEW printer today : HP laser jet pro M15a
But he won't print!
It is NOT a wireless printer, but is connected with usb to my  computer.
It says it is ready on the screen, you can also see the ink statut, but he won't print...
I tried to shut the computer down, restart, installed again, tried different USB enterances, but nothing works 😞
Somebody with the same problem? Or somebody that can help me?
Thank you!

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‎12-02-2020 10:59 AM

HP Recommended

@nynke21

 

Welcome to the HP Support Community.

 

Does the paper jam?

 

Let's try to reset the Printer here:

 

Reset the product

  • With the printer turned on, disconnect the power cord from the rear of the printer.
  • Unplug the power cord from the wall outlet.
  • Wait at least 60 seconds.
  • Plug the power cord back into the wall outlet.
  • Reconnect the power cord to the printer.
  • Turn the printer on. HP recommends plugging the printer directly into a wall outlet.

Also, try connecting the Printer to a different wall outlet directly.

 

Try a firmware update: https://support.hp.com/in-en/document/c02919168

 

Let me know if this helps.

 

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution and Kudos buttons, that'll help us and others see that we've got the answers!

 

Thanks!

 

Have a great day!


I am an HP Employee

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