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- HP Community
- Printers
- Printing Errors or Lights & Stuck Print Jobs
- Error: 99.02.28 "Download Error Unsupported Bundle" LaserJet...

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10-06-2021 02:48 AM
Hi there. I had this issue with my printer:
So I ordered a replacement formatter board, Put it in and it asked me to update the firmware on the disk drive.
So I formatted the SSD drive and tried to download the firmware again. However now it gives me this error:
Download Error
Unsupported Bundle
Error: 99.02.28
Press OK
I can't find any mention of 99.02.28 anywhere.
Could it be that I need to load US firmware instead of UK or something to do with region? Any advice would be welcome!
Solved! Go to Solution.
Accepted Solutions
10-06-2021 03:10 AM
Wow so I downloaded the US version (which looks exactly the same), and I also this time made sure to include the MD5 Checksum file (which i had not included before. Now it loaded the firmware without that error. So either it needed a different region or it needed the Checksum file.
10-06-2021 03:10 AM
Wow so I downloaded the US version (which looks exactly the same), and I also this time made sure to include the MD5 Checksum file (which i had not included before. Now it loaded the firmware without that error. So either it needed a different region or it needed the Checksum file.