Error B305DFF9 with OfficeJet Pro 9010

[KerryN1]

We've had this Premier Pro printer for about a year and a half. Lately it has been plagued with the B305DFF9 error. Seems to happen only after it has set idle for a while, though it doesn't necessarily have to be a long while. Only way to reset the printer is to unplug it. After it restarts, it will function normally for awhile, but eventually the error will return. 

I've seen this error mentioned for other printers. The solutions seem to be printer specific. Any suggestions would be helpful.

Thanks.

[TEJ1602 · Accepted solution]

@KerryN1, Welcome to HP Support Community!

Let us try to isolate and resolve the issue-

Update the printer firmware

Download available firmware updates from the HP website

With the printer on and connected to the computer, go to HP Customer Support - Software and Driver Downloads, and then identify your printer. Look for and install any available firmware updates. Refer to the document HP Printers - Updating or Upgrading Printer Firmware

Hard reset the printer

1. Turn the printer on, if it is not already on.
2. Wait until the printer is idle and silent before you continue.
3. With the printer turned on, disconnect the power cord from the rear of the printer.
4. Unplug the power cord from the wall outlet.
5. Wait at least 60 seconds.
6. Plug the power cord back into the wall outlet.
7. Reconnect the power cord to the rear of the printer.
8. Turn on the printer, if it does not automatically turn on.
9. Wait until the printer is idle and silent before you proceed.

Try making photocopies/printing.

If the issue persists, the only option left is to perform a full reset and re-initialize the printer. 

The reset instructions are specific for your printer and performing those steps on a different printer may brick the device. 

I've sent you a private message with reset instructions, follow the reset instruction to perform a full reset and re-initialize the printer. 

In order to access your private messages, click the private message icon on the upper right corner of your HP Community profile, next to your profile Name or simply click on this link.

Hope this helps!

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