• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Seize the moment! nominate yourself or a tech enthusiast you admire & join the HP Community Experts!
Check some of the most frequent questions about Instant Ink: HP INSTANT INK, HP+ PLANS: INK AND TONER.


Check out our Black or Color Ink Not Printing, Other Print Quality Issues info about: Print quality and Cartridge Issues.
Locked

‎07-31-2023 09:51 AM

HP Recommended
Product: HP OfficeJet Pro 9012 All-in-One Printer
Operating System: Microsoft Windows 10 (64-bit)

Hi,

I did a reset of my printer because it was not recognizing a new device and HP Print and Scan Doctor suggested this solution.

When resetting, it is hung on the printer alignment giving an error screen with a blue background and white lines with the error code B815835A.

I've tried unplugging, waiting and re-plugging it back in, which leads me straight to doing an alignment which throws the same error code.

Could you please suggest how to solve/skip this error?

Many thanks

Gabriella

5 people had the same question
1 ACCEPTED SOLUTION

Accepted Solutions

‎07-31-2023 11:24 AM

HP Recommended

Hi, I have changed a cartridge almost finished and the printer was able to complete the alignment without giving the error.

Hope this can help you in case of same issue

View solution in original post

1 person found this reply helpful
Was this reply helpful? Yes No
1 REPLY 1

‎07-31-2023 11:24 AM

HP Recommended

Hi, I have changed a cartridge almost finished and the printer was able to complete the alignment without giving the error.

Hope this can help you in case of same issue

1 person found this reply helpful
Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.