• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Seize the moment! nominate yourself or a tech enthusiast you admire & join the HP Community Experts!
Check some of the most frequent questions about Instant Ink: HP INSTANT INK, HP+ PLANS: INK AND TONER.


Check out our Black or Color Ink Not Printing, Other Print Quality Issues info about: Print quality and Cartridge Issues.
Locked

‎01-02-2022 05:45 AM

HP Recommended
Product: OfficeJet Pro 8710

I've recently started seeing this error message flash up on my OfficeJet Pro 8710 - it then is replaced with a black screen with white writing which states that I need to turn the printer off then on again.

 

I have tried doing this, as well as removing the power for a few minutes before plugging back in again. I have also tried to reset to factory defaults but the issue is still there.

 

The printer boots up and lasts a few minutes before the error comes up, but the printer is totally unusable as it will display the error within a few minutes.

 

I was pretty shocked to find out that HP won't even talk to me on the phone or live chat about the problem as the printer is out of warranty?! What kind of company won't talk to someone who owns one of their products to help get it working again?

Category:
1 person had the same question
3 REPLIES 3

‎01-03-2022 02:10 AM

HP Recommended

A new error I've noticed, on trying to print anything (including a built in status report from the printer) I get another blue screen error B8A01E3E

Was this reply helpful? Yes No

‎01-03-2022 05:58 AM

HP Recommended

So it seems that this is related somehow to network connectivity.

 

When I connect the printer to the network via ethernet it blue screens after the printer confirms it is connected. I have tired:

 

Full reset

Network settings reset

Setting a manual IP

Letting it use DHCP

Connecting to my wireless network

 

All of these result in a blue screen on the printer.

 

The printer isn't long out of warranty so the fact I can't even contact someone from HP about it is an absolute joke. I even had a 3 year extended warranty for the printer.

 

I also installed the Instant Ink cartridges that were sent some time ago, the printer is now saying these cartridges are not compatible with the printer?! Even though they were sent to me from HP AND the number on them matches what's on the sticker near the area where you install them?

 

The fact that I can't even raise a support call / issue / chat with someone is in itself a complete joke. I won't be buying HP ever again - the fact that I've paid for instant ink for the last 3 years is a complete joke as well when the cartridges they've sent are not even compatible!

Was this reply helpful? Yes No

‎01-21-2022 07:14 AM

HP Recommended

The exact same thing is happening to me. This is planned obsolescence by HP. I won't be buying from them again. 

Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.