Error B89F6E28

[vutang50]

I'm receiving a blue screen error of B89F6E28.  I've tried rebooting and unplugging the printer for minutes, but a few seconds after boot up, I see the HP splash screen and then the blue screen error shows up. 

[Jay_G24]

Hi @vutang50

Welcome to the HP Support Community. I'd be happy to assist you with the  "error-B89F6E28" issue. 

Let's try a power reset on the printer

Reset the product

• With the printer turned on, disconnect the power cord from the rear of the printer.
• Unplug the power cord from the wall outlet.
• Wait at least 60 seconds.
• Plug the power cord back into the wall outlet.
• Reconnect the power cord to the printer.
• Turn the printer on. HP recommends plugging the printer directly into a wall outlet.

Also, try updating the printer's firmware - HP Printers - Updating or Upgrading Printer Firmware 

Hope this helps! Keep me posted. 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Have a great day! 

[TENNHVAC]

HP 8710 ALL IN ONE -- blue screen, error code B89F6E28. I have searched the community and tried all "fixes" that I have found and nothing works. unplug, wait, press power button & hold, plug back up. Nothing has worked. Please HELP!! Thanks!!

[Kumar0307]

Hi @TENNHVAC

Welcome to the HP Support Community.

If you have tried the steps mentioned in the previous post and the issue persists, I'm afraid this is a hardware issue with the printer.

Please reach out to the HP Support in your region regarding the service options for your printer. 

If the printer is out of warranty, I suggest you upgrade the printer. You may visit Hp Store to check the available printers.

If you feel my post solved your issue, please click “Accept as Solution”, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!