Error C1-2711

[Meju]

Hi everybody,

yesterday I power on my LaserJet Printer and I've found the error C1-2711.
I check the yellow toner and it is correctly installed, i try to remove and reinstall toner but not is changed.

The toners are still the original starter kit.

Here the printer web interface which show the toner cartdrige status.

Thanks to everybody can help me

[Repairatrooper · Accepted solution]

Based on your supplies status, the yellow needs to be replaced. Color printers will not operate when one of the colors is empty. Or the chip on the cartridge is damaged. I suggest you contact HP technical support to see if they are replace that cartridge for you under the cartridge warranty. 

[Meju]

Thank you so much!

But I could not find on the HP website how to request support for my printer still under warranty

[praveenbv]

Hi @ Meju,

  

Welcome to the HP Support Community.  

  

I have sent you a private message with the reset steps, specific to your printer. Check next to your profile Name, you should see a little blue envelope, please click on it.   

  

Hope this helps! Keep me posted.  

  

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.