Error C4EB8024

[Axel972]

Hello, i have a blue screen with C4EB8024 displayed. I can't do anything with my printer. I tried to unplug the power cable for 60 seconds after removing the cardrigdes and putting them back and nothing changed. I bought an usb cable to connect the printer directly to my pc, the printer is detected a couple of seconds when I restart it and then disconnected when all the buttons start flashing. so i can't try to update the firmware this way if it was the issue. Is it possible to fully reset the printer? Any help would be appreciated. Thanks.

[zoey7886]

@Axel972, Welcome to the HP Support Community!  

Thanks for reaching out about your query regarding Blue Screen Error C4EB8024 on HP ENVY Photo 7134 Printer! 

We're thrilled to have the opportunity to assist you and provide a solution.  

To resolve the issue with your HP ENVY Photo 7134 printer displaying a blue screen with error code C4EB8024, follow these steps:

Power Cycle the Printer

• Turn off the printer and unplug the power cord from the back of the printer and the wall outlet.
• Remove the ink cartridges from the printer.
• Wait for at least 60 seconds.
• Plug the power cord back into the wall outlet and then into the printer.
• Turn on the printer and wait for the printer to complete its startup sequence.
• Reinsert the ink cartridges and check if the issue is resolved.

Check USB Connection

• Ensure that the USB cable is securely connected both to the printer and the computer.
• Restart both the printer and the computer.
• Ensure that no other USB devices are interfering with the connection.

Update Printer Firmware

• Check if there are any firmware updates available for your printer.
• Visit the HP Support page for your printer model, download the latest firmware, and follow the instructions to update.

Reset Printer Settings

• Reset the printer to its factory settings. You can usually do this from the printer's menu or by pressing certain button combinations (refer to your printer manual for specifics).

Check for Ink Cartridge Issues

• Sometimes, defective or improperly seated ink cartridges can cause the issue.
• Make sure the cartridges are compatible with your printer and are properly installed.  

Hope this helps!

Take care, and have an amazing day!  

Did we resolve the issue? If yes, Please consider marking this post as "Accepted Solution" and click "Yes" to give us a helpful vote - your feedback keeps us going!  

Regards, 

[Axel972]

Hello @zoey7886, thank you for your answer. Unfortunatelly it hasn't solved my issue. At the end of the first step, still this blue screen and flashsing buttons. I can't access to the control panel so can't do any update. The HP Smart application sees my printer as offline so i can't do anything there too. I check my manual to restore to factory settings and the only ways to update the printer is either with the smart app or the control panel. I haven't seen any button combinations to perform this. Any idea ? Again thanks.

[zoey7886]

Hi @Axel972, 

Thanks for the update — I know how frustrating this must be.

Since you're still seeing the blue screen and can’t access the control panel or HP Smart, the issue likely needs attention from a technician.

You can find the nearest HP Service Center and book a repair here:
👉 HP® Service Center Locator - India | HP® Support

We’re here if you have any other questions. Hang in there

Did we resolve the issue? If yes, Please consider marking this post as "Accepted Solution" and click "Yes" to give us a helpful vote - your feedback keeps us going!  

Regards,