Error Code: 0X011A17FF DOT11_PRIVATE

[AngelaT66]

Hello I've got a problem with my HP ENVY 4524 All-in-One Printer, this error code appears 0X011A17FF DOT11_PRIVATE. If I switch the printer off at the mains and turn the printer back on again it works, however after a while the error code appears and I am unable to print until I switch on and off again. I've tried removing the ink etc. however this hasn't been successful.

Please can anyone help, thank you.

[TEJ1602]

@AngelaT66, Welcome to HP Support Community!

Let us try to isolate and resolve the issue-

Update the printer firmware

Download available firmware updates from the HP website

With the printer on and connected to the computer, go to HP Customer Support - Software and Driver Downloads, and then identify your printer. Look for and install any available firmware updates. Refer to the document HP Printers - Updating or Upgrading Printer Firmware

If the issue persists, the only option left is to perform a full reset and re-initialize the printer. 

The reset instructions are specific for your printer and performing those steps on a different printer may brick the device. 

I've sent you a private message with reset instructions, follow the reset instruction to perform a full reset and re-initialize the printer. 

In order to access your private messages, click the private message icon on the upper right corner of your HP Forums profile, next to your profile Name or simply click on this link.

Hope this helps!

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