Error Code 0XB8D3B066

[Brillo235]

Whilst trying to print a document both off my phone and my laptop I encountered a printer error. 

When I looked into the print history on my laptop it showed the following message next to the document that failed to print:

HP ENVY 5000 series      5 Aug 2023       Failed – Filter failed

It was then I discovered that my laptop was not showing my printer on listed devices, and the opposite was true for the printer. The printer in fact showed 0 of 5 devices linked.

I then tried to connect my laptop back up by using the connection controls on the printer itself, when suddenly the screen locked on a error message saying 'ERROR CODE 0XB8D3B066' (not sure if it is a zero or a letter o), with all control lights flashing. I am still unable to clear this screen and don't know how to progress the situation.

Any help appreciated!!!

[Irfan_06]

Hi @Brillo235,

Welcome to the HP Support Community.

Thank you for posting your query, I will be glad to assist you.

I see that you are facing an issue with your Printer.

Kindly refer to the steps on this link and let me know if that fixes the issue.

Also, update the printer firmware by clicking on this link.

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

 

I hope this helps.

Take care and have a great day ahead!

Irwin6

HP Support

[Brillo235]

During the elapsed time, the printer which was locked on the error code message had turned itself off/gone into sleep mode. 

When iI noticed the screen had turned black I touched the screen to see if it was still showing the message as before ( with it still being locked and unable to function). 

It has seemingly rectified itself on its own without any input from me. I have full functionality back, screen control, photocopying and printing abilities.

Thank you for your help, and I will follow your instructions if I need them in future, as I now have them to hand ready.

[Irfan_06]

Hi @Brillo235,

That's great! Happy to hear that the issue has been resolved. I appreciate your efforts in performing the steps to fix it and If you need further assistance feel free to reach out to us.

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

Take care and have a great day ahead!

Irwin6

HP Support