Error Code 0XC4EB8021 Solution

[Kunal48]

Error Code 0XC4EB8021

[Sneha_01]

Hi @Kunal48,

Welcome to HP Support Community.

Thank you for posting your query, I will be glad to help you.

The error code 0XC4EB8021 is typically associated with problems related to printer drivers, printing services, or the print spooler in Windows. This error code generally appears when there is a failure or issue with the printer's software or configuration. Here’s a step-by-step guide to troubleshoot and resolve this error:

1. Restart Printer and Computer

• Power off your printer and unplug it from the power source.
• Wait for about 30 seconds before plugging it back in and turning it on.
• Restart your computer to refresh system settings and services.

2. Check Printer Connections

• Ensure that all cables (USB or Ethernet) are securely connected between the printer and your computer.
• If using a network printer, ensure it is properly connected to the network and check the network settings.

3. Update or Reinstall Printer Drivers

• Go to the HP Support website or the printer manufacturer’s website.
• Download and install the latest drivers for your printer model.
• Uninstall Printer Drivers:
  • Go to Control Panel > Devices and Printers.
  • Right-click on your printer and select Remove device.
• Reinstall Printer Drivers:
  • Download and install the latest driver from the manufacturer’s website.
  • Follow the installation instructions.

4. Run the Printer Troubleshooter

1. Use Windows Troubleshooter:
   • Go to Settings > Update & Security > Troubleshoot.
   • Select Printer and click Run the troubleshooter.
   • Follow the on-screen instructions to diagnose and fix any issues.

5. Clear Print Spooler and Restart Print Spooler Service

1. Clear Print Spooler:
   • Stop Print Spooler Service:
     • Press Win + R to open the Run dialog box.
     • Type services.msc and press Enter.
     • Locate Print Spooler in the list of services, right-click on it, and select Stop.
   • Clear Spooler Files:
     • Open File Explorer and navigate to C:\Windows\System32\spool\PRINTERS.
     • Delete all files in this folder.
   • Restart Print Spooler Service:
     • Go back to the Services window, right-click on Print Spooler, and select Start.

6. Check for Windows Updates

1. Install Updates:
   • Go to Settings > Update & Security > Windows Update.
   • Click Check for updates and install any available updates.

7. Check for Printer Firmware Updates

1. Update Printer Firmware:
   • Visit the printer HP website and check if there are any firmware updates available for your printer model.
   • Follow the instructions to download and install the latest firmware.

I hope this helps.

Take care and have a good day.

Please mark this post as “Accepted Solution” if the issue is resolved and if you feel this reply was helpful click “Yes”.

Rachel571

HP Support