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- HP Community
- Printers
- Printing Errors or Lights & Stuck Print Jobs
- Error Code 0x00000bbb

Create an account on the HP Community to personalize your profile and ask a question
05-19-2018
11:28 PM
- last edited on
05-20-2018
09:47 AM
by
Cheron-Z
error 0x0000bbb
Solved! Go to Solution.
Accepted Solutions
05-21-2018 08:37 AM
Thank you for posting on HP Forums,
The Barachiel is at your service.
I understand you are in need of support,
I'll be glad to help you out, however, for an accurate solution I will need more details:
What is the product number of your device? Use this link to find it: http://support.hp.com/us-en/document/c03754824
(Ensure you do not share any of your personal information such as serial, phone number, email ID, etc...).
Have you attempted any steps on your own before posting on the HP Forums?
When was the last time it worked without these issues?
What operating system, are you using?
In the meantime, please try the steps mentioned below:
Click "start" if you are using windows. Type "cmd.exe" then right click to execute as Administrator before hitting ENTER. Once done, type, cd\Windows\System32\spool then hit enter, then type cacls.exe PRINTERS /E /G administrator:C and hit enter again.
Close the cmd windows and reboot the system.
Please reply with the details for further assistance.
Eager to help!
Barachiel
I am an HP Employee
05-21-2018 08:37 AM
Thank you for posting on HP Forums,
The Barachiel is at your service.
I understand you are in need of support,
I'll be glad to help you out, however, for an accurate solution I will need more details:
What is the product number of your device? Use this link to find it: http://support.hp.com/us-en/document/c03754824
(Ensure you do not share any of your personal information such as serial, phone number, email ID, etc...).
Have you attempted any steps on your own before posting on the HP Forums?
When was the last time it worked without these issues?
What operating system, are you using?
In the meantime, please try the steps mentioned below:
Click "start" if you are using windows. Type "cmd.exe" then right click to execute as Administrator before hitting ENTER. Once done, type, cd\Windows\System32\spool then hit enter, then type cacls.exe PRINTERS /E /G administrator:C and hit enter again.
Close the cmd windows and reboot the system.
Please reply with the details for further assistance.
Eager to help!
Barachiel
I am an HP Employee
05-29-2018 06:26 AM
@uiza2705,
Good Day. Thank you for posting your query in the HP community. I read the post regarding issues with printing as you get an error code on the printer. I will be delighted to assist you here.
Superb description and commendable diagnosis of the issue before posting. Kudos to you for that. 🙂
For better clarity and to assist you better I would require more information regarding this:
- Did this happen after power outage or surge?
- Is the error code on the printer?
- Please provide the complete model# of the printer to assist you correctly.
- Also, let me know the operating system and its version associated with the printer.
Please furnish all these details to assist you correctly.
Let me know how it goes and you have a great day!
To simply say thanks, please click the "Thumbs Up" button to give me a Kudos to appreciate my efforts to help. If this helps, please mark this as “Accepted Solution” as it will help several others with the same issue to get it resolved without hassles.
Take care and have a blessed week ahead. 🙂
DavidSMP
I am an HP Employee
06-08-2018 08:04 AM
I see that you were interacting with @Barachiel and @DavidSMP. I'd like to help.
Thanks for the reply.
I appreciate your time and effort.
Good to know that issue is resolved.
Feel free to contact us in feature if you need any assistance.
Cheers.
Sandytechy20
I am an HP Employee