Error Code 0x80070005

[Nikki75]

When trying to print a pdf HP Envy 4520 gives a configuration problem with code 0x80070005. I changed to chrome and I still get the same issue. I can print from word, excel and my phone. Any ideas how to fix this? 

[Jeet_singh]

@Nikki75,

Thank you for posting your query on HP Community,

Let's start off by running Windows update troubleshooter: 

Download and install the troubleshooter from this link.

Now try to perform Windows Updates - 

1) In the search box, type and open Windows Updates. 
2) Check for updates. 
3) If the updates are available, click on install and restart the computer. 

Now run HP Print and Scan Doctor: 

If you are facing any issue while using the printer then try using HP Print and Scan Doctor (PSDR). PSDR is an automated tool which can diagnose and resolve printing and scanning problems. Please go to this link: HP Printers - Using HP Print and Scan Doctor (Windows)  to download and run HP PSDR. Once you open the program, select your printer and click on “Fix Printing” to automatically diagnose and fix the issue.

I suggest you uninstall the printer drivers from the root level and then reinstall them by following the below steps:

• Press “Windows key” + “r” to get the “Run” window.
• Type "services.msc" to get Services – Go to “Print spooler” – Right-click and “Stop” the service.
• Now again open "Run" - Type “spool” and OK - Go to PRINTERS folder - delete everything in that folder.
• Go to services again - Start the print spooler.
• Now check for issue resolution.
• If the issue persists, also try clean installing the printer drivers. Here are the steps:
• First, unplug the USB cable from the printer if present.
• Go to Control panel – Programs and feature – Select all the HP Envy printer entries and uninstall them.
• Now go to Control panel – Devices and printer – Select all the printer entries and remove the device.
• Press the "windows key" + "r" to get the "Run" window open - Type "printui.exe /s" (There is a space between .exe & /) and press enter.
• Under print server properties, go to drivers - remove any entry there as well.
• Again, go to the Run window, type – “c:/programdata” – Go to Hewlett Packard folder, remove any printer related folders & files.
• Restart your computer.
• Please click here (Please select the correct Operating system and version of Windows before downloading and installing the full feature software for this printer)
• Connect the USB cable if prompted and follow the on-screen instructions to complete the installation.

Let me know how it goes!

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

[Nikki75]

I reinstalled and the error code went away but now it won't print any documents. Now I am receiving a network error and both scanning and printing won't work. I have checked the connection on the app and on the printer which states its connected. I also ran the scan doctor but can't print a test page. I can print from my phone so I assume it's something with my laptop but it says the printer is connected.

[Jeet_singh]

@Nikki75,

In this scenario, I would suggest here is to Uninstall the printer drivers and then try installing the Windows built-in drivers for the printer.

Simply turn on the printer and connect the USB cable from the printer to the PC. The drivers will be installed in 2-3 minutes. Go to Control panel - Devices and printers to check the printer entry and make it as default printer if needed.

Check this link for more steps: HP Printers - Installing and Using the Windows Built-in Print Driver

Once done, print a page and check if that helps. 

If the issue persists, as suggested uninstall the printer and then create a new user account.

Try to create a new local user and then try to install the printer. Follow the steps here to create a local account on your PC: Click here       

Now, login to the new account and then try to install the printer and check. 

Let me know the outcome!

Cheers 🙂