Error Code 0xc19a0003

[jsheeler]

I have error code 0xc19a0003 on my HP 8620.   The printer will not clear or allow me to do anything else. The printerhead is stuck behind the control panel and I cannot remove the printerhead.

[Nal_NR]

Hi @jsheeler,

Welcome to the HP Support Community. 

I'd be happy to help you! 

Reset the printer

• Reset the printer to recover from printer errors or failures.
• If your printer has a rechargeable battery, remove it.
• Press the power button to turn off the printer. If the printer does not turn off, disconnect the power cord from the printer.
• Unplug the power cord from the power source.
• Wait 60 seconds.
• Connect the power cord directly to a wall outlet and to the printer.
• Turn on the printer to complete the reset.

Update the printer firmware

• HP regularly releases new firmware versions with printer enhancements or issue fixes. Update firmware on a regular basis to make sure you are getting the most out of your printer.

• CAUTION: Do not turn off the printer during a firmware update. This can permanently damage your printer.
• From the printer control panel (network printers only): Many HP printers with control panel menus can install updates directly from HP. Updating the firmware from the control panel varies by printer model.

• For example, touch the Setup icon , touch Printer Maintenance, touch Update Printer, and then touch Check Now. Any new updates install automatically.
• From the HP Smart app: From the app home screen, click the image of your printer, and then click Advanced Settings. From the EWS, click the Printer Update tile or click Printer Updates under Manage, and then click Check Now. Any new updates install automatically.

• From the HP website: Go to HP Software and Driver Downloads, follow the prompts to open the downloads page for your printer. Click Download next to any updates listed under Firmware, and then open and follow the HP Printer Update prompts to update the firmware.

For more information, go to Update the firmware on an HP printer.

Click here for the remaining steps. 

Hope this helps! Keep me posted for further assistance

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