Error Code: 0xc19a0023 hp office jet pro 8620

[Sonta]

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Original topic URL: https://h30434.www3.hp.com/t5/Printing-Errors-or-Lights-Stuck-Print-Jobs/Error-Code-0xc19a0023-hp-of...

Reply:

I tried unplugging both the printer and the supply source, waited and plugged back in.  Tried this 3 times and am still receiving the same error code. If it cannot be fixed, I don't mind buying a new printhead, if available.  I love this printer. I cannot find another officejet pro 8620.  Please help me.

[sandytechy20]

@Sonta

Welcome to the HP support community.

I understand that you are getting a 0xc19a0023 error, I am glad to assist you.

You might have to perform a semi-full reset on the printer to fix this issue.

The reset instructions are specific for your printer and performing those steps on a different printer may brick the device.  

I am sending you a private message with the steps to reset the printer. Please check the mailbox icon at the top-right corner of this screen.

I hope this helps resolve this issue completely.

To thank me for my efforts to help you, please mark my post as an accepted solution so that it benefits several others.

Cheers.