Error Code 11 - M234DWE - Genuine Toner suddenly stopped working. Unable to clear error

[Valiant91]

Totally agree, I’ve got a replacement being delivered Saturday, I think it’ll just do the same thing. Will report back with how it goes!

[K-Med]

They need to release a firmware update....it can't be that hard.

Jesus HP

[dvsldjkhb]

Don't let the replacement printer go online. Connect it with USB.

[shippinguy]

I checked for updated firmware and now the release that bricked everyone (20250209) is no longer there.   

https://support.hp.com/us-en/drivers/hp-laserjet-mfp-m232-m237-printer-series/30836599    

[Satya12989789]

Just received this update:

We will proceed to replace the printer. Can you please share some of your personal details like First name, Last Name, Contact Number, Email ID, Shipping address so that I can create a case for you?

[K-Med]

I'm glad the people with warranties are getting new printers, but what about people that are outside of warranty?

Where the hell is this firmware fix?

[Satya12989789]

I am not under warranty, had a call and later connected with support through Twitter.

[AWReporter]

So how do the rest of us get a new printer? It wont even allow me to contact HP support at this point just sends me in a loop. Wont recognize the product code either.

[K-Med]

This is just a **bleep** show.

[H411]

@Satya12989789  - What number did you call? Can you please share that with us? Everyone else is getting the runaround with automated menus and loops. How in God's name did you get a real human being? And were they competent and able to be understood clearly? What kind of sorcery did you use to get in touch with them AND receive a new product?

And did you ask them if the new product will have botched firmware as well? What is the warranty on the replacement? At this rate - you  may end up with a warehouse of printers that don't work.