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‎03-09-2025 08:33 PM

HP Recommended

The website won't accept my serial and model either! 😂

 

I'm seriously disappointed in how this is all happening and HP is just ignoring it.

 

I did submit a couple of tips to internet tech news sites to see if they run with it.

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‎03-09-2025 08:34 PM

HP Recommended

Do you know the default password for the printer?  Label states username, is “admin”, but does not indicate the password.

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‎03-09-2025 08:42 PM

HP Recommended

I don’t think it bricked the printer as my old cartridge that came with the printer does not throw ER11.  It looks like the firmware just does not recognize the newer, or specific, printer cartridge security chip.  The newer cartridge is HP 134X.

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‎03-09-2025 08:59 PM

HP Recommended

Default password is on a label inside the cartridge door or on the back and will be an 8 digit sequence of numbers.

If you find the information provided useful or solves your problems, help other users find the solution easier by marking my post as an accepted solution. Clicking "yes" on "was this reply helpful" also increases the chances that this solution will help others.
I am a volunteer, offering my knowledge to support fellow users, I do not work for HP nor speak for HP.



1 person found this reply helpful
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‎03-09-2025 09:08 PM

HP Recommended

Thank you.  Printer PIN worked.

1 person found this reply helpful
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‎03-09-2025 09:18 PM

HP Recommended

Password is on a label on the inside of the printer where's you'd slide the toner in

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‎03-09-2025 09:55 PM

HP Recommended

The Louis Rossman Youtube Channel might be a good source to reach out to. He has a particular disdain for remotely disabling products. 

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‎03-10-2025 01:14 AM

HP Recommended

ferRX_0-1741591622595.png

 

.
@ferRX / I am a volunteer posting answers on my own time.
1 person found this reply helpful
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‎03-10-2025 04:16 AM

HP Recommended

I encourage as many as possible to post to @HP on the X platform (formerly twitter).  They do not like getting called out on such a public forum and a response is more likely.  Be sure to mention the cause as firmware related and that others are having the same problem.

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‎03-10-2025 06:52 AM

HP Recommended

Thanks 

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