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‎11-09-2020 10:50 PM

HP Recommended

Printer prints 2 pages of a document and stop 1/3 way through the third page.  All the lights begin flashing, none of the buttons work to enable me to go back or turn off the printer and the screen shows the following code 620192EA.  If i unplug the printer, remove the half printed page and pull out the next loaded one, the printer will start up again but will repeat the error.

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76 people had the same question
4 REPLIES 4

‎11-13-2020 04:31 AM

HP Recommended

Hi @hscody,

 

I'd like to help!

 

 May I have the exact model name of the product? Refer to this document for steps to find the product details. Do not share any of your personal information such as serial, phone number, email ID, etc.

 

Keep me posted. 

 

And, Welcome to the HP Support Community. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping

Was this reply helpful? Yes No

‎11-14-2020 09:53 AM

HP Recommended

We are out of town and not at printer location at this time, but the printer name that appears on my PC form the install is

 

HP OfficeJet Pro 9010 series PCL-3

 

 

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‎12-22-2020 11:19 AM

HP Recommended

I am having the same issue. My model number is HP OfficeJet Pro 9015 All-In-One. Product No. is 1KR42A. Can you help solve this issue?  

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‎12-22-2020 11:54 AM

HP Recommended

Hi @JayWeinberg,

 

I'd like to help!

 

Let's try a power reset on the printer

 

Reset the product

  • With the printer turned on, disconnect the power cord from the rear of the printer.
  • Unplug the power cord from the wall outlet.
  • Wait at least 60 seconds.
  • Plug the power cord back into the wall outlet.
  • Reconnect the power cord to the printer.
  • Turn the printer on. HP recommends plugging the printer directly into a wall outlet.

 Also, try updating the printer's firmware - HP Printers - Updating or Upgrading Printer Firmware 

 

Hope this helps! Keep me posted. 

 

And, Welcome to the HP Support Community. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping

Was this reply helpful? Yes No
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