Error Code 71.02.4B

[MedSurgPath]

I am getting the error code 71.02.4B on my work's printer. My coworker said that she changed the ink cartridges and that is when the error first popped up. We have tried powering down, uplugging, cold reset, etc. many times. The error keeps popping up. And I cannot reset printer carriage that is mentioned in another post because it is locked at the far right of the printer. Every time I turn on the printer it makes a whirring/clicking  noise that I suspect involves the ink cartridges/carrier.

This is a big issue as it is our main printer for our workplace and we need it to be functioning ASAP.

[sandytechy20]

@MedSurgPath

Welcome to the HP support community.

I understand that you are getting carriage jam error, I am glad to assist you.

Perform a power reset , Reset the printer to recover from printer errors or failures.

1. Turn on the printer, if it is not already on.
2. Wait until the printer is idle and silent before you continue.
3. With the printer turned on, disconnect the power cord from the rear of the printer.
4. Wait at least 30 seconds.
5. Plug back the power cable straight to a wall outlet and printer without any surge protector.
6. Turn on the printer.

Update the printer firmware to install the latest updates

Here are the steps:- Click here

Refer to this HP document for further assistance:- Click here

Keep me posted.

If this helps, please mark the public post as an accepted solution so that it benefits several others.

Cheers.