Error Code 99.09.62

[MuhammadAnwar]

Inquiry Regarding Error Code 99.09.62 on HP Color LaserJet Managed MFP E786 Printer series

Dear Team, HP

I would like to ask about an issue with my HP Color LaserJet managed E786 printer, which is currently displaying error code 99.09.62.

• Chronology :
  Initially, the user intended to use the printer to copy a document, but suddenly the display went blank and the error code 99.09.62 appeared.

I have already updated the firmware as instructed by CPMD

• using both the latest version 5.8.1.2
•  the previous version 5.7

But the printer still shows the same error.

Could you please assist me with this issue?

Thank you

[Valsimot · Accepted solution]

Disk. Run a format disk, if that will not help replace it.

[MuhammadAnwar]

I have already formatted the disk, but the same error still appears.
In the boot menu, the disk is not detected.
Is there any other solution?

[Valsimot]

The disk might failed and not recognized. In the diagnostics submenu of preboot menu can you run a disk diagnostic?

[MuhammadAnwar]

Thanks Mr.Valsimot

I'm in the process of ordering the disk for the printer

I'll keep you posted on the next steps.