Error Code B343EC67

[Brooksrg]

Receiving this error code.  Already plugged it in to a different outlet, did the firmware update.  Printer boots OK, then a few minutes later I get the blue screen error code B343EC67.  BiancaS told me to start a new thread on this.  My operating system is macOS 11.5 Big Sur (not available on the drop-down menu).

[Jay_G24]

Hi @Brooksrg,

I'd like to help!

 May I have the exact model name of the product? Refer to this document for steps to find the product details. Do not share any of your personal information such as serial, phone number, email ID, etc.

Keep me posted. 

And, Welcome to the HP Support Community. 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping

[Brooksrg]

As in the tag on my post, it is HP Office Jet Pro 8025

[Jay_G24 · Accepted solution]

I understand you are receiving a "B343" error on the printer screen.

We can perform a factory defaults on the printer to resolve the issue

 To restore the printer to the original factory defaults

1.From the printer control panel, touch or swipe down the tab at the top of the screen to open the Dashboard, and then touch ( Setup ).

2. Touch Printer Maintenance.

3. Touch Restore.

4. Touch Restore Factory Defaults. A message appears stating that the factory defaults will be restored.

Hope this helps! Keep me posted. 

[Brooksrg]

It looks like it worked.  Let's see if it holds.

[Jay_G24]

That's great! Happy to hear that.

I am sure the printer will continue to work.

If you need further assistance feel free to reach out to us.

Have a great day ahead!

Please click “Accepted Solution” on my public post if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

[Isabelanne5]

I have tried doing as instructed, however I do not have any tabs on the top of the panel they are at the bottom and aren't responding is there anything else I can do?