Error Code B3DE7BEB

[Benfox1]

I am getting this error code. I unplug the printer and then it resets. But after a few minutes, it goes to this code and is blue on the touch screen. Everything on the sides is blinking. We have had this printer for a few years HP Envy photo 7158

[Kumar0307]

@Benfox1, Welcome to the HP Support Community! I’m here to help.

I understand you are getting an error on the printer screen.

Kindly try the steps mentioned in this document - Blue Screen Error or Flashing Lights while Connecting to Wireless Network

If the issue persists, let us perform a factory reset.

• The reset instructions are specific for your printer and performing those steps on a different printer may corrupt the device.
• I've sent you a private message with reset instructions, follow the reset instruction to perform a full reset and re-initialize the printer.
• In order to access your private messages, click the private message icon on the upper right corner of your HP community profile, next to your profile Name or simply click on this link: https://h30434.www3.hp.com/t5/notes/privatenotespage

Hope this helps! Keep me posted. 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Have a great day! 

[rkhalloran]

My daughter just started at college in south Florida with her HP Envy 7100, which has worked flawlessly at home.  Shortly after she got it set up in her dorm room, and put it on the campus wifi, it bluescreened with  error code B3BEEBEB.  Any suggestions?

[Kumar0307]

@rkhalloran, Welcome to the HP Support Community! I’m here to help.

Did you try the steps mentioned in my first post?

I have also sent you a private message with a set of instructions to perform a reset. Kindly check the same, this might help you to resolve this issue. Check next to your profile name, you should see a little blue envelope, please click on it.  

Let me know how it goes.

[rkhalloran]

Had her do a full factory reset, doesn't seem to have helped.  Directing her to the campus tech desk for furhter help to see if this is something they've seen before in their environment.  Appreciate the assist though.