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‎05-17-2019 02:12 PM

HP Recommended
Product: HP OfficJet 8730
Operating System: Microsoft Windows 10 (64-bit)

I was copying a sheet and the printer got stuck on "Printing...".  The power switch would not work.  So, I unplugged the printer and plugged it back in.  When it came back up, it was flashing this error code: B83BD4EC.

 

Pressing the power button did not work at first.  After beginining this email, I tried ipower switch again and printer re-booted.  It came up with a warning "Improper printer shut-down"  (I think it said "improper", but essentially it said I did not power down correctly).  Printer then booted up normally.

 

I'm just curious as to what this error code means and why it came up in the first place.

 

20190517_125108_001.jpg

1 person had the same question
1 REPLY 1

‎05-18-2019 03:08 PM

HP Recommended

@SomebodySysop
Thank you for posting on the HP Support Community.

 

I am glad to know that you managed to resolve the issue. Please reach out again for any further assistance.

This error refers to a power related issue.
Have a nice day ahead.

ECHO_LAKE
I am an HP Employee

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