Error Code: OW_4XX_OWSWS00001 - What is this??

[Regveg]

I have never had an issue with my printer until now. I cannot "Finish setup" due to Error Code: OW_4XX_OWSWS00001.

Has anyone been able to fix this?

[Raj_05]

Hi @Regveg,

Welcome to HP Support Community.

Thank you for posting your query, I will be glad to help you.

The error code OW_4XX_OWSWS00001 on your HP printer likely indicates a setup issue where the printer is unable to complete the setup or connect to HP's servers for activation. This error is often associated with HP's Web Services or HP Smart App setup processes, and it can arise from connectivity issues, server errors, or misconfigurations during the printer's initial setup.

Here are steps to troubleshoot and potentially resolve this issue.
 

Check Internet Connection

• Ensure your printer and the device you are using to set up the printer (PC or mobile) are connected to the same, stable Wi-Fi network.
• Test the internet connection on another device to confirm it's working.

Restart Devices

• Restart your router by unplugging it for 30 seconds and plugging it back in.
• Restart your printer and the device you're using for setup.

Update Printer Firmware

• Sometimes outdated firmware can cause setup issues. Use the HP Smart App or visit the HP website to check if your printer's firmware is up to date.

Disable VPN or Firewall

• If you're using a VPN or firewall, it may block the printer from accessing HP's servers. Disable them temporarily and attempt the setup again.

Try Using a Different Network

• If your network has restrictions or filters, try connecting your printer to a different Wi-Fi network (like a mobile hotspot) to see if the issue is with your current network setup.

Reinstall HP Smart App

• If you’re using the HP Smart App for setup, uninstall and reinstall the app to ensure you’re using the latest version, and try the setup again.

Factory Reset the Printer

• If all else fails, perform a factory reset on your printer to remove any previous configurations. After resetting, retry the setup process.

I hope this helps.

Take care and have a good day.

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Alden4

HP Support