Error Code: OW_500_OWSID00001

[idsd]

Keep gettig Error Code: OW_500_OWSID00001   

NOT connected via a VPN  ... the internet is working well!!

Tried uninstalling and re-installing the HP App ...TWICE !!

Restarted the Service numerous times ..

Frustrated and tired .

Any suggestions? 

[Elohi_NR]

Hi @idsd,

Welcome to the HP Support Community. 

I'd like to help!

Follow the steps below-

Uninstall the app from your Windows 10 device through the All Apps list.

In Windows, search for and open Apps & features.

Click HP Smart in the list of apps, and then click Uninstall.

Now, Update the printer firmware

Download available firmware updates from the HP website

With the printer on and connected to the computer, go to  HP Customer Support - Software and Driver Downloads, and then identify your printer. Look for and install any available firmware updates. Refer to the document HP Printers - Updating or Upgrading Printer Firmware

Update the computer

1) In the search box, type, and open Windows Updates. 

2) Check for updates. 

3) If the updates are available, click on install and restart the computer. 

Now, reinstall the HP Smart App and see if that works.

Hope this helps! Keep me posted. 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

[idsd]

Sir, The solution doesn't seem to work... I can't use any of the features ..like Scan etc...It's very frustrating ... 

[Elohi_NR]

Hi @idsd,

We are sorry that the issue is not resolved when the above troubleshooting steps were performed.

This might require one on one interaction to fix the issue

I've sent you a private message with further instructions. To access your private messages, click the private message icon on the upper right corner of your HP Support Community profile, next to your profile Name or simply click on this link.

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution button, that'll help us and others see that we've got the answers!