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Here is the solution for Blue screen error 83C0000B on HP OfficeJet Pro 8010e, 9020e Printer Series: Click here to view.
Check some of the most frequent questions about Instant Ink: HP INSTANT INK, HP+ PLANS: INK AND TONER.


Check out our Black or Color Ink Not Printing, Other Print Quality Issues info about: Print quality and Cartridge Issues.
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‎07-25-2020 11:23 PM

HP Recommended
Product: Example: HP Officejet 4635
Operating System: Microsoft Windows 10 (64-bit)

After a software update, I am getting a message "Error Code: OXB00274OC" on the printer screen.

I can't do anything, including turning it on and turning it off.

Tried to follow several instructions in this community, but nothing seems workings.

 

Please advise if anyone was able to get fix it. 

5 REPLIES 5

‎07-28-2020 10:56 AM

HP Recommended

@JC115

 

Welcome to the HP Support Community.

 

Have you tried the steps from here: https://support.hp.com/us-en/product/hp-officejet-4630-e-all-in-one-printer-series/5305049/model/539...

 

Let me know if this helps.

 

If the information I've provided was helpful, give us some reinforcement by clicking the "Accept as solution" button, that'll help us and others see that we've got the answers!

 

Thanks!

Have a great day!


I am an HP Employee

Was this reply helpful? Yes No

‎07-28-2020 08:05 PM

HP Recommended

Thank you for your help. Unfortunately, it was not working.

In fact, it did not even allow me to remove the ink cartridge. The printer is not turning off unless you unplug the printer from the power source. 

 

Please advise what I can do to fix it. (It was working just fine before the software update). 

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‎07-29-2020 01:17 PM

HP Recommended

Is the ink carriage stuck on either sides of the Printer? If yes, see if this helps: https://support.hp.com/us-en/product/hp-officejet-4630-e-all-in-one-printer-series/5305049/model/539...

 

If the information I've provided was helpful, give us some reinforcement by clicking the "Accept as solution" button, that'll help us and others see that we've got the answers!

 

Thanks!

Have a great day!


I am an HP Employee

Was this reply helpful? Yes No

‎07-29-2020 01:29 PM - edited ‎07-29-2020 01:31 PM

HP Recommended

I have already tried it, but the cartridge is not moving at all. 

There is no debris at all on the side of the printer.

 

I looked up all the blogs and this community, and tried everything, but nothing seems working.

 

Please advise how it can be repaired. Thank you.

Was this reply helpful? Yes No

‎07-30-2020 01:09 PM

HP Recommended

I recommend you to contact the HP Support Team regarding this as this could be a hardware issue.

 

Link: www.hp.com/contacthp/

 

Note:  Select the country accordingly to get the contact details for support.

 

Let me know if this helps.

 

If the information I've provided was helpful, give us some reinforcement by clicking the "Accept as solution" button, that'll help us and others see that we've got the answers!

 

Thanks!

Have a great day!


I am an HP Employee

Was this reply helpful? Yes No
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