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HP Office jet 4650
Mac OS X 10.11 El Capitan

I purchased this printer a few months ago. This is the 1st time I have experienced a problem printing. After having unsuccessful attempts to print I received this error code: OXB39FF018. Please help I need to be able to print for my business.

Thank you in advance!

1 REPLY 1
HP Recommended

Hey there! @Ksgaton, Thanks for stopping by the HP Support Forums!

 

I understand you are getting Error Code OXB39FF018 on your printer.

 

Don't worry I'd like to help you out.

 

Did you make any changes to your printer?

 

Try updating the printer firmware and check if it helps.

 

Update the printer firmware using this link.

 

Please try the steps recommended below.

 

In some cases, removing the ink cartridges and resetting the printer can clear the error message.
Turn on the printer.
Wait until the printer is idle and silent before you continue.
Disconnect the USB cable from the rear of the printer. If your printer has a network or wireless connection, leave it connected.
Remove the ink cartridges from the printer.
With the printer turned on, disconnect the power cord from the rear of the printer and from the wall outlet or power strip.
Wait at least 60 seconds.
Plug the power cord back into the wall outlet.
   NOTE:
HP recommends connecting the printer power cord directly to a wall outlet.
Reconnect the power cord to the rear of the printer.
Turn on the printer, if it does not automatically turn on.
The printer might go through a warm-up period. The printer lights might flash, and the carriage might move.
Wait until the warm-up period finishes and your printer is idle and silent before you proceed.
Reinsert the ink cartridges, and then close the ink cartridge access door.
If you receive a prompt to print a calibration page, do so.
If you disconnected the USB cable, reconnect it to the rear of the printer.
Try to print.

 

 

Let me know if this helps!

Have a great weekend ahead! 🙂

 

Refer this article to further 

A4Apollo
I am an HP Employee

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