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‎07-28-2021 02:40 AM

HP Recommended
Product: HP ENVY 5030
Operating System: macOS 11.0 Big Sur

Error code popped up spontaneously. I can't find this code anywhere online. I can get rid of it (and quickly use the printer/copy functions) only by disconnecting power or resetting, but after a short while it will pop up again. I am on wireless. Thanks for helping out. 

Category:
8 people had the same question
1 ACCEPTED SOLUTION

Accepted Solutions

‎07-31-2021 12:47 PM

HP Recommended

@Elisabeth7

 

Welcome to the HP Support Community.

 

We'll have to perform a reset on the Printer for this. I have sent you a private message, for more details that cannot be shared in a public post.

 

Please do check your inbox on the communities page for the private message.

 

Let me know if this helps.

 

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution button, that'll help us and others see that we've got the answers!

 

Thanks!


I am an HP Employee

View solution in original post

1 person found this reply helpful
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1 REPLY 1

‎07-31-2021 12:47 PM

HP Recommended

@Elisabeth7

 

Welcome to the HP Support Community.

 

We'll have to perform a reset on the Printer for this. I have sent you a private message, for more details that cannot be shared in a public post.

 

Please do check your inbox on the communities page for the private message.

 

Let me know if this helps.

 

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution button, that'll help us and others see that we've got the answers!

 

Thanks!


I am an HP Employee

1 person found this reply helpful
Was this reply helpful? Yes No
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