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Error Code message

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officejet 4650
Microsoft Windows 10 (32-bit)

I  recently started to get an error code message on my printer when I try to print, copy and scan. I have attached a picture below for reference. 

printer error.jpg

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HP Support Agent
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@joshuahughes, Welcome to the HP Support Community!


A 0x error indicates a hardware issue with the printer. Let us try these steps:


Reset the printer

  1. With the printer turned on, disconnect the power cord from the rear of the printer.
  2. Wait at least 60 seconds.
  3. Reconnect the power cord to the rear of the printer.
  4. Turn ON the printer, if it does not automatically turn on.
  5. Wait until the printer is idle and silent before you proceed.

Note: HP recommends connecting the printer directly to a wall outlet rather than a surge protector or a power strip.


Check for any paper jams inside the printer and make sure the printer carriage is moving freely as shown in this document - Paper Jam Error


For more info on resolving a 0x error, refer to - '0xc19a0005' or Similar Error Code Displays


Hope this helps! Keep me posted. 


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Have a great day! 

I am an HP Employee

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