Error Code

[salmonn76]

Hi,

i have an issue with my ink printer. It displays an Error Code 0XC4EB0149 (as shown at the pic). I've already tried restaring it and browsing the Code in the Internet. Replugging didn't help also. The error showed up when i tried to print something. I didn't install any drivers before printing. 

When I try to print anything, it says the printer is offline. It is conected wirelessly.

Does anyone have an idea how to solve this issue?

[Riddle_Decipher · Accepted solution]

Greetings @salmonn76

Welcome to HP Forums!

There are a few steps you need to perform to identify the issue and resolve it accordingly,

And here's what you need to do:

An error message with numbers and letters (alphanumeric code) displays, and there is no additional text describing the cause of the error.

There are many variations of alphanumeric codes. Some begin with '0x...' while others begin with a 'B' or 'C.' Your exact error might not be in the example list, but you can still try the troubleshooting steps outlined below:

In some cases, removing the ink cartridges and resetting the printer can clear the error message.

1. Turn on the printer.

2. Wait until the printer is idle and silent before you continue.

3. Disconnect the USB cable from the rear of the printer. If your printer has a network or wireless connection, leave it connected.

4. Remove the ink cartridges from the printer.

5. With the printer turned on, disconnect the power cord from the rear of the printer and from the wall outlet or power strip.

6. Wait at least 60 seconds.

7. Plug the power cord back into the wall outlet.

     note:

   HP recommends connecting the printer power cord directly to a wall outlet.

8. Reconnect the power cord to the rear of the printer.

9. Turn on the printer, if it does not automatically turn on.

   The printer might go through a warm-up period. The printer lights might flash, and the carriage might move.

10. Wait until the warm-up period finishes and your printer is idle and silent before you proceed.

11. Reinsert the ink cartridges, and then close the ink cartridge access door.

12. If you receive a prompt to print a calibration page, do so.

13. If you disconnected the USB cable, reconnect it to the rear of the printer.

14. Try to print.

    If the issue persists, continue to the next step.

If the issue persists, check my private message for further information:

Please check your Private message icon on the upper right corner of your HP Forums profile 

Next, to your profile Name, you should see a little blue envelope, please click on it 

(The reason we are utilizing the private message now, is because the instructions are critical).

Keep me posted,

If the information I've provided was helpful, 

Give us some reinforcement by clicking the "Accept as solution" and kudos buttons, 

that'll help us and others see that we've got the answers!

Good Luck.

[Grantelbart]

have the same problem, but im unable  to remove the ink cartridges because theyre blocked

[Kumar0307]

@Grantelbart

Welcome to the HP Support Community!

This seems like the print carriage has been jammed. Perform the troubleshooting steps mentioned in this document.

If the issue persists, please contact our HP Support team for Service Options as it could be a possible hardware issue:

1) Click on this link - https://support.hp.com/us-en/contact-hp?openCLC=true

2) Select your product type below.

3) Enter the serial of your device.

4) Select the country from the drop-down.

5) Select the appropriate option based on your preference.

6) Fill the web-form and proceed further.

Keep me posted for any other assistance.

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!