Error Code

[Anthony1949]

When scanning a document, the scanner stopped halfway through the process and on the units display it showed an error code OXB82F6CA2. To remove the error code I had to turn the printer off and then reboot the unit. My question  is, what does the error code OXB82F6CA2 mean. Regards Anthony 

[TEJ1602 · Accepted solution]

@Anthony1949, Welcome to HP Support Community!

There is no proper description for this error code, however, this could have happened due to fluctuation in the power supply.

Remove the ink cartridges and reset the printer.

1. Remove the ink cartridges from the printer.

2. With the printer turned on, disconnect the power cord from the printer.

3. Unplug the power cord from the power source.

4. Wait at least 60 seconds.

5. Reconnect the power cord to a wall outlet and to the printer.

   NOTE: 

   HP recommends plugging the printer directly into a wall outlet.

6. Turn the printer on.

7. Reinsert the ink cartridges, and then close the ink cartridge access door.

8. If you receive a prompt to print a calibration or alignment page, do so.

If the error message persists, continue to the next step.

Update the printer firmware

Download available firmware updates from the HP website

With the printer on and connected to the computer, go to HP Customer Support - Software and Driver Downloads, and then identify your printer. Look for and install any available firmware updates. Refer to the document HP Printers - Updating or Upgrading Printer Firmware

Try scanning.

Hope this helps! Keep me posted. 

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