Error Code

[LaxMommy]

 

[LaxMommy]

 

[Max3Aj]

@LaxMommy, Welcome to HP Support Community. 

Thank you for posting your query, I will be glad to help you. 
The printer is displaying a generic "E" error code, which typically indicates a general error or attention required. This is common on HP DeskJet, ENVY, or similar models with a basic display.

Here’s how to troubleshoot and resolve it:

Check for Paper Jam or Obstruction

• Open the input and output trays.
• Look inside the printer for any jammed paper or foreign objects.
• Remove any debris carefully.

Fix Paper Jam Errors | HP® Support

Check Ink Cartridges

• Open the cartridge access door.
• Ensure cartridges are properly installed and seated.
• If flashing lights are near the cartridge icons, one may be empty or incorrectly installed.

Power Cycle the Printer

• Turn off the printer.
• Unplug it from the power source for 60 seconds.
• Plug it back in and turn it on.

Reset the Printer

If the error persists:

• Disconnect power while the printer is on.
• Wait 60 seconds.
• Reconnect and power on.

Check for Firmware Updates

• Use the HP Smart app or go to HP’s support site to check for updates.

Update the firmware on an HP printer | HP® Support

Identify Model-Specific Errors

If your printer has blinking lights or additional codes (like E1, E2, etc.).

I hope this helps. 

Take care and have a good day. 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Select "Yes" on the bottom left to say “Thanks” for helping! 

Max3Aj

HP Support