Error E

[Hil45]

I have an hp envy 6000. Lights flash and it will not print. There are no objects blocking the cartridges and no paper jam. I have cleared and cleaned where I can but to no avail. I have unplugged, uninstalled and re installed but no success. I subscribe to hp Instant Ink but am unable to use the printer. Any ideas, please?

[Nal_NR]

Hi @Hil45,

Welcome to the HP Support Community. 

I'd be happy to help you! 

I understand that you are facing issues with error E.

An E0 error indicates an unusable cartridge.

This condition occurs when at least one ink cartridge needs attention, is faulty, incorrect, missing, damaged, or incompatible. Reseat both ink cartridges, clean the ink cartridge contacts, restart the printer, and replace one or both ink cartridges if necessary.

Also, 

Try the below suggestions-

Step 1: Check for obstructions in the carriage path

Make sure the carriage path is not blocked.

With the printer on, disconnect the power cord from the rear of the printer.

If your printer has a battery, remove the battery.

Open the door to access the carriage inside of the printer.

Examples of carriage access doors

Look in the carriage path for debris such as crumpled paper or dislodged labels, and then remove any that you find.

Example of a printer with debris in the carriage path

If the carriage on your printer has a latch, make sure it is closed.

   CAUTION: 

Ink tank printers: If the latch is closed, do not press down on it.

Use your hand to move the carriage to each side, making sure it moves freely. If the carriage is stalled or docked to one side of the printer and you cannot move it, continue with these steps.

Close the carriage access door.

Reconnect the power cord to the rear of the printer, and then turn the printer on.

If the error persists, continue to the next step.

Step 2: Reset the printer

An error might continue to display after the jam is cleared. To clear the error state, reset the printer, connecting the power cord directly to a wall outlet to make sure the power source is stable and prevent more carriage jams.

With the printer turned on, disconnect the power cord from the printer.

Unplug the power cord from the power source.

Wait 60 seconds.

Reconnect the power cord to a wall outlet and to the printer.

NOTE: 

HP recommends plugging the printer directly into a wall outlet.

If the issue persists, I'd suggest you Contact HP in your region regarding the service options for your printer

Hope this helps! Keep me posted. 

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