Error F0.01.01.02 for OfficeJet Pro 9730e

[Dylan_2000]

Within the office where I work no WiFi works with the printers so, we have been using the WiFi-direct option on the OfficeJet Pro 9730e. However, it doesn't work when people try to print and eventually comes up with:

Error Code: F0.01.01.02 

Process name:

FW Version: 6.20.1.5-202403010422

This has halted a lot of printing and I don't really know what to do. I have essentially factory reset and went through the awkward setup you have to do with no WiFi and it still shows up. Does anyone have a clue?

[Dragon-Fur · Accepted solution]

@Dylan_2000 

Welcome to the HP English Community --

Yeah - not sure.

When my new 9135e dragged through this same firmware-not-firmware error mess, I was able to get it back using both the power Reset and the Restore to Factory Defaults.

To regain access to EWS after a particular brutal session of pounding on it, I unplugged the printer (still switched on but unresponsive) for two minutes (might have been three).

Plugged in - booted - waited while the printer completely booted (a long time - seemed like 2 or 3 minutes)

and

The only was I was able to finally clear the interruptions,. errors, and occasional an complete lack of response was to Restore All Factory Defaults

When the printer was again restarted, it reported the firmware was updated.

Importantly, regardless of whether there was actually any firmware update, the constant errors finally stopped.

All good since then with a couple of minor hiccups.

What if?

If the Restore to Factory does not do the trick, contact HP Support and ask whether they have anything better.

Links provide later in this message.

Open your Browser > Type / enter the Printer IP address into URL / Address bar

Section General > Restore Default Settings > Restore Network Settings OR Restore All Factory Defaults

Example - EWS - General > Restore Default Settings > Restore All Factory Defaults

EWS_9135_Restore_All_Factory_Defaults_2

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[Dylan_2000]

Thank you so much! That's sorted out now. I think because there is no WiFi connection there was a few issues with the setup but after a few tries it seems to work fine now.